An exciting opportunity is available for an experienced and resilient Customer Service Officer to join a busy Queensland Government maintenance coordination team.
This isn't your typical customer service role! We're looking for someone who genuinely thrives in a fast-paced, high-pressure environment, enjoys being busy and can confidently juggle multiple priorities throughout the day.
Working within a high-volume service delivery team, you'll be responsible for managing customer enquiries, coordinating maintenance requests and liaising with contractors and stakeholders to ensure essential maintenance services are delivered efficiently across government-owned properties and facilities.
With a constant flow of phone calls, emails and competing priorities, you'll need to be adaptable, solutions-focused and comfortable thinking on your feet.
What You'll Be Doing
- Manage a high volume of inbound and outbound customer calls in a busy environment.
- Respond to customer enquiries and coordinate maintenance requests received via phone, email and online portals.
- Action and manage a high-volume shared inbox, ensuring enquiries and requests are prioritised and responded to efficiently.
- Coordinate maintenance requests across a diverse portfolio of government-owned properties.
- Liaise with contractors, suppliers and internal stakeholders to arrange maintenance works, monitor progress and follow up on outstanding requests.
- Handle challenging customer conversations professionally, demonstrating patience, resilience and strong conflict resolution skills.
- Accurately update internal systems, maintain records and process work orders and documentation.
- Manage multiple competing priorities, adapting quickly to changing demands and urgent requests.
- Work collaboratively with a busy team to achieve service delivery targets and maintain high customer service standards.
- Previous experience in a high-volume, fast-paced customer service or administrative environment is essential.
- Experience managing a high volume of inbound and outbound phone calls, emails and customer enquiries.
- Strong multitasking skills with the ability to switch between tasks, manage interruptions and prioritise urgent requests.
- Excellent telephone manner and the confidence to manage difficult or frustrated customers professionally.
- A resilient, adaptable and positive personality who genuinely enjoys working in a busy environment.
- Strong attention to detail and the ability to maintain accuracy while working under pressure.
- Excellent communication, problem-solving and organisational skills.
- Confidence using multiple computer systems and managing large volumes of information.
- A proactive, team-focused attitude and willingness to learn.
Previous Queensland Government experience is not essential. We're more interested in finding someone with the right attitude, resilience and experience working in a genuinely fast-paced environment.
Benefits
- Mackay Location
- Contract up to January 2027, possible extension
- $51.12 Per Hour + 12% Superannuation (PAYG Agency Contractor)
- 36.25 hours per week, Monday to Friday
- Weekly pay cycle
Click APPLY NOW and upload your CV (MS Word preferred)
We actively encourage the use of Cover Letters to highlight your relevant skills and experience aligning to the role.
Confidential enquiries can be directed to:
Alana Hunter
Principal Consultant
alana@kingstonhumancapital.com.au
Kingston Human Capital specialises in recruitment for the Queensland Government and Public Sector.
If this role isn't quite right for you, but you are seeking a similar opportunity, reach out for a confidential discussion about your career.
