We are seeking an engaging and solutions-focused Customer Relations Officer (AO4) to join a Queensland State Government team on a 6-month contract, with strong potential for a further 6-month extension.
In this role, you will play a key part in managing customer enquiries and complaints, providing professional case management support within a legislative and policy-driven environment. You will work closely with customers, business partners and internal stakeholders to deliver timely, customer-centred outcomes.
This is a fantastic opportunity for someone with strong communication skills, a passion for service delivery, and experience handling complex customer matters.
Key Responsibilities
- Analyse and evaluate complaint information and investigation outcomes to ensure responses meet required standards.
- Source additional information as needed to support accurate and timely case resolution.
- Provide clear, professional and customer-focused written and verbal communication across multiple channels.
- Build and maintain strong relationships with internal teams, business partners and external stakeholders.
- Contribute to continuous improvement by supporting new procedures, work practices and local strategies.
- Support project activities and broader team priorities as required.
To succeed in this position, you will bring:
- Strong customer service and communication skills, both written and verbal.
- Experience in case management, complaint handling or service-related environments.
- Ability to analyse information, apply guidelines and make sound, customer-focused decisions.
- Confidence navigating discussions with diverse stakeholders.
- A collaborative approach and willingness to contribute to team culture.
- Ability to work in a fast-paced, policy-driven environment with competing priorities.
- 6-month AO4 contract with 6 months potential extension.
- $60.06 per hour + superannuation.
- Work with a supportive, collaborative team in the Queensland public sector.
- Hybrid work options available after initial training and competency period.
- Opportunity to contribute to customer outcomes that impact Queensland communities.
- Valued role within a large, multi-disciplinary customer-focused team.
To apply, click APPLY NOW and upload your resume in MS Word format. We also encourage submitting a short cover letter outlining your relevant experience.
