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Frequently Asked Questions -  Working with Recruitment Agencies

Got Questions?  We've Got Answers About Working with Recruitment Agencies

  1. What services does a recruitment agency offer? Recruitment agencies offer a range of services to help businesses find the right talent. These services include sourcing and screening candidates, conducting interviews, coordinating the hiring process, and providing HR support. They also offer specialised services such as executive search and temporary staffing.

  2. How does a recruitment agency ensure the quality of candidates? Recruitment agencies use a variety of methods to ensure the quality of candidates. These include thorough screening processes, skills assessments, and reference checks. They also use their industry knowledge and expertise to identify candidates who are not only qualified but also a good fit for the company culture.

  3. How quickly can a recruitment agency fill a temporary position? The speed at which a recruitment agency can fill a temporary position depends on various factors, including the complexity of the role and the availability of suitable candidates. However, agencies often have a pool of pre-screened candidates ready to start at short notice, enabling them to fill positions quickly.

  4. What is the process of executive and board recruitment? Executive and board recruitment is a specialised process that involves identifying, attracting, and securing individuals for high-level positions. This process often involves a combination of networking, headhunting, and advertising, as well as thorough screening and assessment processes.

  5. What industries does a recruitment agency specialise in? Recruitment agencies can specialise in a range of industries, from technology and finance to healthcare and education. They use their industry knowledge and networks to find the best talent for each specific sector.

  6. How does a recruitment agency handle HR support services? Recruitment agencies can provide a range of HR support services, from advising on HR strategy and policies to handling administrative tasks such as payroll and benefits administration. They can also provide support with performance management, employee relations, and legal compliance.

  7. What is the role of a recruitment agency in temporary recruitment? In temporary recruitment, agencies help businesses find short-term staff to cover for absences, cope with increased demand, or complete specific projects. They handle the entire process, from identifying suitable candidates to managing contracts and payroll.

  8. How does a recruitment agency maintain a balance between being client-focused and scaling up? Recruitment agencies like us maintain this balance by focusing on delivering high-quality service to each client, rather than simply trying to increase their client base. This often involves setting limits on the number of clients we work with, to ensure we can provide each one with the attention and support they need.

  9. What is the culture like in a recruitment agency? The culture in a recruitment agency can vary, but it often involves a focus on teamwork, performance, and client service. Many agencies also place a high value on integrity, transparency, and respect. We constantly work on our culture.

  10. How does a recruitment agency handle a difficult hiring decision? Recruitment agencies can provide valuable support in difficult hiring decisions, by providing objective assessments of candidates, facilitating decision-making discussions, and offering evidence-based expert advice.

  11. What is the experience of a recruitment agency with creating and managing a hiring budget? Recruitment agencies often have extensive experience in creating and managing hiring budgets. They can help businesses forecast their recruitment needs, calculate the costs of different hiring strategies, and track spending against budget.

  12. How does a recruitment agency handle senior management roles? Recruitment agencies handle senior management roles by conducting a thorough search and selection process, often involving headhunting, extensive screening, and in-depth interviews. They also provide support with contract negotiations and onboarding.

  13. What are the common pain points in recruitment and hiring? Common pain points in recruitment include finding qualified candidates, managing the time and cost of the recruitment process, ensuring a good fit between the candidate and the company culture, and dealing with the uncertainty and risk involved in hiring decisions.

  14. How does a recruitment agency ensure cost-effectiveness in the recruitment and hiring process? Recruitment agencies can help ensure cost-effectiveness in the recruitment process by streamlining the process, reducing the time to hire, and improving the quality of hires, which can reduce turnover and associated costs.

  15. How does a recruitment agency handle stakeholder expectations in a hiring process? Recruitment agencies handle stakeholder expectations by communicating clearly and regularly, managing expectations about the recruitment process and timeline, and delivering on their promises. 

  16. What is the recruitment and selection process in a recruitment agency? The recruitment and selection process in a recruitment agency typically involves job analysis, sourcing candidates, screening and assessing candidates, conducting interviews, making the job offer, and onboarding the new hire.

  17. How does a recruitment agency find the right cultural fit? Recruitment agencies find the right cultural fit by understanding the company's culture and values, and assessing candidates not just on their skills and experience, but also on their values, attitudes, and compatibility with the company culture.
  18. How does a recruitment agency handle a 'fill on the phone' temporary recruitment service? In a 'fill on the phone' service, a recruitment agency aims to fill a temporary position as quickly as possible, often by drawing on a pool of pre-screened candidates who are ready to start work at short notice.

  19. How does a recruitment agency handle Retained HR Services? In Retained HR Services, a recruitment agency provides ongoing HR support for a fixed fee. This can include a range of services, from advice on HR strategy and compliance to handling administrative tasks.

  20. How does a recruitment agency handle the expectations of hiring managers, candidates, and other stakeholders? Recruitment agencies manage expectations by communicating clearly and regularly about the recruitment process, the roles and responsibilities of each party, and the likely timeline and outcomes.

  21. How does a recruitment agency handle the recruitment process to remain cost-effective and aligned with the company's financial goals? Recruitment agencies can help ensure cost-effectiveness by streamlining the recruitment process, reducing time-to-hire, and improving the quality of hires. They can also provide advice on salary benchmarking and negotiation to ensure competitiveness while staying within budget.


We hope this FAQ list has provided you with valuable insights into how a recruitment agency like Kingston Human Capital operates and the benefits we can bring to your organisation. Our commitment is to deliver exceptional service, high-quality candidates, and effective HR solutions that align with your unique needs and goals.


If you have any more questions or if you're ready to experience the difference that a dedicated, client-focused recruitment agency can make, we invite you to get in touch with us. Let's start a conversation about how we can help your organisation attract, hire, and retain the best talent in the industry.

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