Our Recruitment Guarantee

Supported by over 20 years of experience in the industry, Kingston Human Capital guarantees that our reputable recruitment services will leave you fully satisfied with your hire.

What Is A Recruitment Guarantee And Why Should You Have One?

If you’ve ever thought about partnering with a recruiter, chances are you’ve considered the potential gains and potential pitfalls. What if they don’t understand your business or can’t find quality people? Even worse, what if the person you hire through a recruitment agency doesn’t work out?

One critically important aspect of any recruitment agreement is the guarantee. 

Let’s start by saying this - recruitment is a professional service. There is no product, per se - except there kind of is. The product is people. And people can be unpredictable.

Choosing who to bring into your organisation is a big decision.



Every time you hire a new employee, you have an opportunity to transform, improve and grow your team and business. Hiring decisions are critical decisions - and when things don’t go to plan, you need some protection.

Discover How We’re Different And Give You A Competitive Advantage.

Enter The Recruitment Guarantee

A recruitment guarantee is your warranty. It is essentially an assurance that you are hiring an employee who fits the brief, is engaged with your organisation and the role - and will stay.

The guarantee provides that if your new employee leaves the organisation under stated conditions and within a predefined timeframe, your recruitment agency will find a suitable replacement for you and possibly without additional cost.

Of course, the ideal scenario is a superstar new employee who stays with your organisation long-term, but on some rare occasions, despite the best efforts of everyone involved in the recruitment process, things don’t work out that way.

Because recruitment is a professional service and you’ve paid a fee for the placement, if your new employee leaves inside of the guarantee period (and for a reason other than redundancy, restructure or any change in the original job specification), your trusted recruitment partner will find a replacement, free of charge.



It’s important to note here that each recruitment business has their own guarantee offering, so it’s critical that you know what your recruitment partner offers, including conditions and exclusions.

Where Can I Find The Details Of My Replacement Guarantee?

You’ll find the details of your recruitment guarantee in one/more of the following places:

• in your recruitment partner’s terms of business (which are usually signed at the beginning of the recruitment project)

• in the panel agreement or service level agreement (SLA) your organisation has in place with a recruitment agency



• as a clause in any other agreement or contract you have in place.

What Does A Recruitment Guarantee Include?

While it is not a legal requirement for recruitment partnership agreements to include a recruitment guarantee, it is best practice. In other words, if your agreement or the terms of business don’t include a guarantee, it's important to ask why.

The recruitment guarantee is also referred to as a replacement guarantee or placement guarantee and will likely include some/all of the following key terms:

• guarantee period ie the timeframe the guarantee is valid (usually 3-6 months)
• exclusions or special circumstances that may limit the guarantee (for example, if you don’t pay your invoice on time or the role specification changes)
• options for activating your guarantee eg refund, rebate, replacement or other services 
• the process for enacting your guarantee ie the process to follow.

Why Is A Recruitment Guarantee Important?

Recruitment can be challenging - people are unpredictable and choosing who to hire is a big decision. Finding top talent with the right mix of skills, experience and aptitude is not a simple task.

• The recruitment guarantee offers you one important benefit – it’s your warranty against a poor hire.
• A trusted recruitment partner will not only work with you to support the best hiring decisions - they’ll ‘back’ the quality of their service and give you peace of mind with the guarantee.
  

What Are Some Exclusions To Be Aware Of?

It’s important to be aware that the replacement guarantee does not apply if the employee leaves their new role due to redundancy, restructure or any change in the original job specification.

Most recruitment guarantees are activated when the placement invoice is paid on time ie according to the payment terms agreed with your recruitment partner.



Partnering with a recruitment business can be an effective way to find, attract and engage quality talent to your organisation.

Every recruitment process is an opportunity to transform your organisation - it is an important process which is worth getting right.

In the event that your new employee doesn’t work out the way you imagined, the recruitment guarantee is your warranty.



In the event you need to use your guarantee, follow these steps to ensure a smooth process for everyone involved.

Case Studies

Finding needles in haystacks is what we do best. We use traditional and algorithmic-search techniques, video recruitment, and behavioural economics to find you the best talent in the market.

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