Recruitment as a Service

When Time Is The Problem

Most hiring managers can make recruitment decisions but do not have the capacity to run a complete recruitment campaign on top of their existing responsibilities. Recruitment as a Service removes the administrative burden while maintaining governance, compliance and control.

You Keep Control

No. You make every decision that matters. You define what a good appointment looks like, you sit on the panel, and you choose the person. Kingston Human Capital removes the tasks that do not need you: the screening, the coordination, the scribing, the reporting and the candidate communication. We also run your process rather than ours, using your templates, procedures and governance. 

A Resourcing Decision

No, and it is a fair thing to wonder. Using a panel supplier to run a process is a resourcing decision, not a capability one. The managers who engage us are usually the ones carrying the most, not the least. Nobody is given three clear weeks to run a campaign on top of a full portfolio, and the people who recognise that early are the ones whose campaigns do not stall.

Your Brand, Our Support

They will know a recruitment provider is coordinating the process, because we correspond with them directly and we introduce ourselves properly. What they experience is your process, run under your templates and your branding, with someone who answers the phone and tells them where they stand. In our experience that improves how your agency is seen rather than diminishing it, because the most damaging thing for an employer brand is not using a provider. It is silence. 

Less Time On Recruitment

Approximately ⟨typical hours required from the hiring manager across a campaign⟩. There are four touchpoints: the brief, the shortlist decision, the interview day and the appointment decision. Everything else is ours. 

It's Never Too Late

Yes, and it is how a lot of our campaigns start. Whether your role is still advertised, closed with applications nobody has opened, stalled between shortlist and interview, or already run once without producing an appointable field, we can pick it up from where it is. Send us the SmartJobs link and we will tell you what we would do next. 

The Cost You Don't See

It is a real cost, and it sits against a cost you are already paying but cannot see. The work redistributed to a team already at capacity, the overtime and higher duties while the seat is empty, your own evenings, the preferred candidate who withdraws during a slow process and takes the timeline back to the start, and the second campaign that runs at full price because the first did not produce a field. If it is useful, ask us what your current vacancy is costing each week and we will work through it with you before you decide anything. 

Queensland Government Experience

The Queensland public sector is where Kingston Human Capital works. We are pre-qualified on GGS0060, GGS0111, A3737 and Local Buy panels LB334, LB297, LB328 and LB327. We have delivered recruitment for departments and health services including Justice and Attorney-General, Education, Transport and Main Roads, TransLink, Queensland Health, Metro North and Metro South, Premier and Cabinet, and Queensland Shared Services. We were also part of the government’s community recovery mobilisation during the 2025 Queensland floods and Cyclone Alfred. 

Three Simple Steps

Three steps. Your procurement team selects the arrangement that fits the work. You brief us once, in a single conversation about the role, the timeline and what a good appointment looks like. Then we run the campaign and report to you at every stage. Because Kingston Human Capital is already on the panels, there is no procurement process to run first. 

More Than Candidate Supply

Recruitment as a Service is an arrangement where an external recruitment team takes ownership of your recruitment process and runs it for you, using your organisation’s own templates, procedures and governance, while you keep every decision that matters. Kingston Human Capital delivers Recruitment as a Service to Queensland Government agencies. It is not candidate supply: a traditional recruitment agency sends you a shortlist of resumes and leaves you to run the panel, the coordination, the scribing, the reporting and the offer. Recruitment as a Service does all of that work instead, and hands you the decision. 

Think of an executive assistant and an HR business partner combined into one team that runs your recruitment project for you. You oversee it to whatever degree you want. They do the steps. 

Designed For Government

Yes. Kingston Human Capital delivers Recruitment as a Service specifically for Queensland Government agencies and is already pre-qualified on GGS0060, GGS0111, A3737 and multiple Local Buy panels, making engagement straightforward and procurement-friendly.

Not Your Typical Recruiter

That is usually an experience of candidate supply rather than process support, and it is a fair thing to be wary of. This service does not send you a shortlist of resumes and step back. It runs the process you would otherwise be running yourself. If you would like to test that, send us one role and we will map the timeline before you commit to anything.

Built For Compliance

That is the part of this work we take most seriously, because a challenged process is a personal exposure for the panel chair rather than an administrative inconvenience. We draft structured, defensible interview questions. We provide a dedicated scribe. We document every applicant in the applicant grid, including those not progressed. We prepare compliant selection reports. And we include anti-bias training for your panel at no additional cost, because a consistent panel is what makes a decision defensible. 

Your Data Protected

See our Privacy Policy Statement on how we gather and store your data.

Clear Expectations Upfront

Not on Recruitment as a Service, and we say so upfront. This service manages your process, coordination and delivery rather than searching for and placing the candidate. A twelve-month placement guarantee does apply to end-to-end Executive Recruitment, where we run the search as well as the process. 

A Defined Escalation Path

You raise it with Michelle Bassett and her team via direct contact numbers and channels that will be provided to you on the briefing call and she will respond with a plan to fix it. Our position on a campaign that does not produce an appointable field and on a role that is withdrawn partway through, is set out in full on the what is included page. 

Every Role Is Different

It depends on the classification level, the applicant volume and how quickly your panel can sit. Rather than publish a number that may not apply to your role, send us the role and we will map the timeline for it specifically, before you commit to anything. 

That's Completely Fine

That is a completely reasonable position, and plenty of campaigns run well internally. If it is useful, our free resources on designing strong interview questions and on keeping a new hire engaged and performing are available with no obligation, and you are welcome to them whether or not we ever work together.